Refund & Dispute Policy

1. Wallet funding

• Funds added to your Wallet are prepaid store credit for purchasing Services and are generally non-refundable to the original payment source once credited.
• Cryptocurrency deposits are irreversible. We credit the value actually received after network confirmations. We cannot refund crypto sent to the wrong address/network, below the minimum, or as an unsupported asset.
• Manual/bank-transfer funding is credited after verification. Funding submitted in error must be reported promptly; reversals are discretionary and may incur processing costs.
• Where a non-waivable law grants you a refund right, we will comply with that law.

2. SMM order outcomes

• Completed orders — once a Supplier reports an order as completed (delivered to the agreed quantity), it is not refundable.
• Partial delivery — if an order is only partially delivered, the undelivered portion is automatically refunded to your Wallet on a pro-rata basis.
• Failed or cancelled orders — if an order cannot be started or is cancelled by the Supplier/us, the charge is refunded to your Wallet.
• Not started — if a confirmed order does not start within a reasonable period, contact support; we will investigate and refund to Wallet if it cannot be fulfilled.

3. Situations that are not eligible for a refund

• Incorrect, private, restricted, ineligible, deleted, or mistyped order links/targets;
• Changing your username/handle, going private, or deleting the target after ordering;
• Ordering the wrong service, quantity, or quantity outside the service's supported range;
• Drops (natural decline of engagement) after completion, except where a specific service includes a stated refill/guarantee and the claim is made within that window;
• Delays caused by the social platform, Supplier backlog, or third-party outages;
• Action taken against your account by a third-party platform (see Terms, §5).

4. Marketplace purchases & disputes

• Digital Assets are sold on an "as is" basis under our Marketplace & Digital Asset Terms.
• Where escrow or a dispute window is offered, you must raise any issue within the stated window using the in-app dispute tool, providing evidence. Funds may be held until the dispute is resolved.
• Refunds may be granted where a Digital Asset was materially not as described or was not delivered. Refunds will not be granted for buyer's remorse, subsequent platform action, loss of access caused by the buyer, or failure to secure the asset after transfer.
• Our decision on a dispute, made in good faith, is final to the extent permitted by law.

5. Chargebacks

6. How to request a refund

1. Open the relevant order and use Support Ticket, or email support@sureboostapp.com.
2. Include your account email, order reference, and a description with any evidence (screenshots, timestamps).
3. We aim to acknowledge requests within a few business days and to resolve eligible requests promptly. Approved refunds are credited to your Wallet unless the law requires otherwise.

7. Your statutory consumer rights

This Policy operates in addition to, and does not exclude or limit, any non-waivable rights you have under mandatory consumer-protection law in your country — for example, in Nigeria, the Federal Competition and Consumer Protection Act 2018, and equivalent laws in Ghana, Kenya, South Africa, and elsewhere. Where such a law gives you a right to a refund, repair, or remedy that this Policy does not provide, that right applies. Nothing here is intended to mislead you about those rights.

8. Changes

We may update this Policy from time to time; the "Last updated" date reflects the current version.